7 Days Easy Exchange/Return

In case the Products you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can exchange/return it within 7 days and we will solve your issue within next 7 working days (Outside Dhaka 10 days), after receiving your notification. You can have Refund as well.

Note: Any item sold under any Sale/Discount offer cannot be exchanged or returned, unless it is defective or damaged.

When Can You Exchange?

• You received a defective Product
• You received a physically damaged Product
• You are unhappy with the Product’s quality
• The Product is different from the description on the website

Return Can Occur in Two Stages:

1. After receiving the delivery and if the product delivered is ‘Damaged’, ‘Defective’ or ‘Not as Described’.

Not Eligible for Exchange/Return:

• Items that have been worn or washed
• Items sold as combos/sets (cannot be returned individually)
• Products that have been used
• Items not in original condition or packaging
• Items without original tags or labels

How to Request Return/Exchange

With Order ID and issue details, please contact us via:
Email: hibmanbd@gmail.com
Hotline / WhatsApp: +88 01705944590
Time Limit: Within 24 hours of receiving the product.

• We will confirm the request and inform you of the pickup process.
• Ensure the product is unused and in original condition with all tags, labels, invoice.

Return Delivery Charge

We Will Bear Delivery Charge If:

• You received a defective Product
• You received a physically damaged Product
• You are unhappy with the Product’s quality
• The Product is different from description on the website

You Will Bear Delivery Charge If:

• You change your mind and cancel the booking after delivery

Refund Policy

Refunds are issued when:

• We are unable to deliver the ordered product(s)
• We are unable to provide replacement
• A different Product is delivered to you